{"id":3573,"date":"2023-09-04T06:17:21","date_gmt":"2023-09-04T06:17:21","guid":{"rendered":"https:\/\/ejfms.deqepub.org\/?post_type=journal_article&amp;p=3573"},"modified":"2023-09-04T06:17:21","modified_gmt":"2023-09-04T06:17:21","slug":"digital-life-and-business-transformation-of-gasoline-firms-in-rivers-state-of-nigeria","status":"publish","type":"journal_article","link":"https:\/\/deqepub.org\/ejfms\/journal_article\/digital-life-and-business-transformation-of-gasoline-firms-in-rivers-state-of-nigeria\/","title":{"rendered":"Digital Life and Business Transformation of Gasoline Firms in Rivers State of Nigeria"},"content":{"rendered":"\n<p><a><strong>Chukwuemeka, Blessing Chinwe<sup>1*<\/sup> and Prof. N. M. Ile<sup>2<\/sup><\/strong><\/a><br><em><sup>12<\/sup>Department of Business Administration, Enugu State University of Science and Technology, Enugu<\/em><\/p>\n\n\n\n<p><strong>ABSTRACT<\/strong><\/p>\n\n\n\n<p><em>The study assessed the digital life and business transformation of gasoline firms in Rivers State, Nigeria. The specific objectives were to: examine the relationship between e-safety and customer experience, as well as ascertain the relationship between effective communication and employee experience of gasoline firms in Rivers State, Nigeria. The research utilized a descriptive survey design. The study&#8217;s population consisted of three thousand three hundred and eighty-six (3,386) staff from selected oil firms. Simple random sampling was employed to select the sample unit, resulting in a sample size of 345 using Ferund Williams&#8217;s formula. A total of 295 staff members returned accurately filled questionnaires, yielding a 94 percent response rate. Data were presented and analyzed using mean scores and standard deviation through a Sprint Likert Scale. The hypotheses were examined using Pearson correlation (r). The findings indicated a significant positive relationship between e-safety and customer experience, r (95, n = 295) = .610 &lt;.983, p &lt; .05. Additionally, there was a significant relationship between communication and employee experience of gasoline firms in Rivers State, Nigeria, r (95, n = 295) = .411 &lt; .846, p &lt; .05. The study concluded that both e-safety and communication exhibited a positive and significant relationship with customer experience and employee experience of gasoline firms in Rivers State, Nigeria. Among other recommendations, the study suggested that gasoline firms&#8217; management should prioritize online safety to safeguard individuals, themselves, and others from potential online risks that could jeopardize personal information.<\/em><\/p>\n\n\n\n<p><strong><em>Keywords<\/em><\/strong><em>: Digital life; Transformation; Gasoline firms; Customer Experience; E-safety Employee; River State<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/ejfms.deqepub.org\/wp-content\/uploads\/2023\/09\/EJFMS-73-31-47.pdf\">FULL PDF<\/a><\/p>\n\n\n\n<p><strong><em>Citation: <\/em><\/strong>Chukwuemeka, B. C. &amp; Ile, N. M. (2023). Digital Life and Business Transformation of Gasoline Firms in Rivers State of Nigeria<em>.<\/em> <em>European Journal of Finance and Management Sciences 7(3), 31-47. <a>DOI: <\/a><\/em><a href=\"https:\/\/doi.org\/10.5281\/zenodo.8312867\"><em>https:\/\/doi.org\/10.5281\/zenodo.8312867<\/em><\/a><br><strong><em>Copyright:<\/em><\/strong> \u00a9 2023 The Authors. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.<\/p>\n","protected":false},"author":1,"template":"","journal_article_cats":[176],"class_list":["post-3573","journal_article","type-journal_article","status-publish","hentry","journal_article_cat-vol-7-no-3"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Digital Life and Business Transformation of Gasoline Firms in Rivers State of Nigeria - European Journal of Finance and Management Sciences<\/title>\n<meta name=\"description\" content=\"The study assessed the digital life and business transformation of gasoline firms in Rivers State, Nigeria. The specific objectives were to: examine the relationship between e-safety and customer experience, as well as ascertain the relationship between effective communication and employee experience of gasoline firms in Rivers State, Nigeria. The research utilized a descriptive survey design. The study&#039;s population consisted of three thousand three hundred and eighty-six (3,386) staff from selected oil firms. Simple random sampling was employed to select the sample unit, resulting in a sample size of 345 using Ferund Williams&#039;s formula. A total of 295 staff members returned accurately filled questionnaires, yielding a 94 percent response rate. Data were presented and analyzed using mean scores and standard deviation through a Sprint Likert Scale. The hypotheses were examined using Pearson correlation (r). The findings indicated a significant positive relationship between e-safety and customer experience, r(95, n = 295) = .610 &lt;.983, p &lt; .05. Additionally, there was a significant relationship between communication and employee experience of gasoline firms in Rivers State, Nigeria, r (95, n = 295) = .411 &lt; .846, p &lt; .05. The study concluded that both e-safety and communication exhibited a positive and significant relationship with customer experience and employee experience of gasoline firms in Rivers State, Nigeria. Among other recommendations, the study suggested that gasoline firms&#039; management should prioritize online safety to safeguard individuals, themselves, and others from potential online risks that could jeopardize personal information. Keywords: Digital life; Transformation; Gasoline firms; Customer Experience, E-safety Employee; River State\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/deqepub.org\/ejfms\/journal_article\/digital-life-and-business-transformation-of-gasoline-firms-in-rivers-state-of-nigeria\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digital Life and Business Transformation of Gasoline Firms in Rivers State of Nigeria\" \/>\n<meta property=\"og:description\" content=\"The study assessed the digital life and business transformation of gasoline firms in Rivers State, Nigeria. The specific objectives were to: examine the relationship between e-safety and customer experience, as well as ascertain the relationship between effective communication and employee experience of gasoline firms in Rivers State, Nigeria. The research utilized a descriptive survey design. The study&#039;s population consisted of three thousand three hundred and eighty-six (3,386) staff from selected oil firms. Simple random sampling was employed to select the sample unit, resulting in a sample size of 345 using Ferund Williams&#039;s formula. A total of 295 staff members returned accurately filled questionnaires, yielding a 94 percent response rate. Data were presented and analyzed using mean scores and standard deviation through a Sprint Likert Scale. The hypotheses were examined using Pearson correlation (r). The findings indicated a significant positive relationship between e-safety and customer experience, r(95, n = 295) = .610 &lt;.983, p &lt; .05. Additionally, there was a significant relationship between communication and employee experience of gasoline firms in Rivers State, Nigeria, r (95, n = 295) = .411 &lt; .846, p &lt; .05. The study concluded that both e-safety and communication exhibited a positive and significant relationship with customer experience and employee experience of gasoline firms in Rivers State, Nigeria. Among other recommendations, the study suggested that gasoline firms&#039; management should prioritize online safety to safeguard individuals, themselves, and others from potential online risks that could jeopardize personal information. Keywords: Digital life; Transformation; Gasoline firms; Customer Experience, E-safety Employee; River State\" \/>\n<meta property=\"og:url\" content=\"https:\/\/deqepub.org\/ejfms\/journal_article\/digital-life-and-business-transformation-of-gasoline-firms-in-rivers-state-of-nigeria\/\" \/>\n<meta property=\"og:site_name\" content=\"European Journal of Finance and Management Sciences\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/deqepub.org\/ejfms\/journal_article\/digital-life-and-business-transformation-of-gasoline-firms-in-rivers-state-of-nigeria\/\",\"url\":\"https:\/\/deqepub.org\/ejfms\/journal_article\/digital-life-and-business-transformation-of-gasoline-firms-in-rivers-state-of-nigeria\/\",\"name\":\"Digital Life and Business Transformation of Gasoline Firms in Rivers State of Nigeria - European Journal of Finance and Management Sciences\",\"isPartOf\":{\"@id\":\"https:\/\/deqepub.org\/ejfms\/#website\"},\"datePublished\":\"2023-09-04T06:17:21+00:00\",\"description\":\"The study assessed the digital life and business transformation of gasoline firms in Rivers State, Nigeria. The specific objectives were to: examine the relationship between e-safety and customer experience, as well as ascertain the relationship between effective communication and employee experience of gasoline firms in Rivers State, Nigeria. The research utilized a descriptive survey design. The study's population consisted of three thousand three hundred and eighty-six (3,386) staff from selected oil firms. Simple random sampling was employed to select the sample unit, resulting in a sample size of 345 using Ferund Williams's formula. A total of 295 staff members returned accurately filled questionnaires, yielding a 94 percent response rate. Data were presented and analyzed using mean scores and standard deviation through a Sprint Likert Scale. The hypotheses were examined using Pearson correlation (r). The findings indicated a significant positive relationship between e-safety and customer experience, r(95, n = 295) = .610 &lt;.983, p &lt; .05. Additionally, there was a significant relationship between communication and employee experience of gasoline firms in Rivers State, Nigeria, r (95, n = 295) = .411 &lt; .846, p &lt; .05. The study concluded that both e-safety and communication exhibited a positive and significant relationship with customer experience and employee experience of gasoline firms in Rivers State, Nigeria. Among other recommendations, the study suggested that gasoline firms&#039; management should prioritize online safety to safeguard individuals, themselves, and others from potential online risks that could jeopardize personal information. 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Additionally, there was a significant relationship between communication and employee experience of gasoline firms in Rivers State, Nigeria, r (95, n = 295) = .411 &lt; .846, p &lt; .05. The study concluded that both e-safety and communication exhibited a positive and significant relationship with customer experience and employee experience of gasoline firms in Rivers State, Nigeria. Among other recommendations, the study suggested that gasoline firms&#039; management should prioritize online safety to safeguard individuals, themselves, and others from potential online risks that could jeopardize personal information. 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